Wednesday, February 13, 2013

Mansoor Ahmed Soomro

Mansoor Soomro is a management professional with over 17 years of experience in the fields of Training & Development, Operations, Brand Activation, and Sales & Marketing Management. He is Pakistan’s only Certified Customer Service Trainer. 

As a customer focus coach, trainer and consultant, he helps you get a better view of the wants of the customers you serve, and helps you better align your organization to respond to these needs. He has focused on helping organizations drive a service culture with his customer service workshops and develop a team of employees providing superior services. His message will help you learn how to keep your customers in an era of global merciless change and develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition 

He is a certified Customer Service Trainer from Centre for Customer-Care, Malaysia, and Certified Practitioner in Neuro-linguistics Programming (NLP) from NF-NLP, USA. He has done his MBA from University of The East, Philippines. He has teaching experience as an Adjunct Faculty at Shaeed Zulfiqar Ali Bhutto Institute of science and Technology (SZABIST) and Pakistan Air Force-Karachi Institute of Economic and Technology (PAF-KIET). 

 Hehas trained participants from companies like GlaxoSmithKline, State Bank of Pakistan, Khyber Bank, Tameer Bank, The Citizen’s Foundation, Jubilee Life Insurance, UPS, KESC, Searle Pakistan, Efroze Chemicals, Aga Khan University, Sui Southern Gas Company, Berlitz Pakistan, National Insurance Company Limited, Engro Polymer, Almoiz Industries, Mustaqim Dyeing & Printing, Facto Cement and Packages Limited in his workshops.

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